Terms of service

Welcome to elekoprime.com! By accessing or purchasing from www.elekoprime.com, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms apply to all visitors and customers of elekoprime.com.

By using our website or making a purchase, you confirm that you are at least 18 years old or using the website under parental supervision.

We reserve the right to update, modify, or replace any part of these Terms without prior notice.

2. Products & Availability

We strive to display accurate product information, including descriptions, images, and pricing.

Slight variations in colour, design, or finish may occur due to screen settings or the handmade nature of some items.

All products are subject to availability. We reserve the right to discontinue or modify any item at any time.

3. Pricing & Payment

All prices on elekoprime.com are listed in United States Dollars (USD) and include applicable taxes unless stated otherwise.

We accept secure online payments through trusted payment gateways.

elekoprime.com does not collect, store, or process your card or payment details — all transactions are handled by secure third-party providers.

4. Shipping & Delivery

We deliver orders across the United States through reliable courier partners. For more details, please visit our Shipping Policy.

5. Returns, Refunds & Replacements

We offer returns or replacements for damaged, defective, or incorrect products as per our Return & Refund Policy.

Claims must be raised within 24 hours of delivery with an unboxing video for verification.

6. Warranty

All our products are quality-checked before dispatch. We ensure product quality and support for any valid issues reported promptly.

7. Cancellations

Orders can be cancelled before shipment only. Once dispatched, cancellations are not accepted.

8. Intellectual Property

All content on elekoprime.com, including images, text, logos, and graphics, is the property of elekoprime.com. Any unauthorized use, copying, or reproduction is strictly prohibited.

9. Limitation of Liability

elekoprime.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our total liability shall not exceed the purchase price of the product.

10. Governing Law

These Terms & Conditions are governed by the laws of the United States. Any disputes shall fall under the jurisdiction of the courts in Wilmington, Delaware.